Once you place an order, your sales receipt is automatically emailed to the address you provided during checkout. It includes your order number, items purchased, total cost, and shipping information. You can also view and download your receipt anytime by logging into your account on our website and navigating to your “Order History” page. If you didn’t receive your email receipt, please check your spam or junk folder—or feel free to contact us for a resend.

Due to the nature of tobacco products and strict regulations around their sale, all purchases are considered final. However, if you received the wrong item, a damaged product, or if something doesn’t look right, please contact our support team within 48 hours of delivery. We’ll work with you to resolve the issue as quickly as possible—whether it’s a refund, replacement, or store credit. Your satisfaction is important to us, and we’re here to help when something goes wrong.

Yes, we do our best to keep all popular products in stock and restock regularly based on demand. Some items—especially native brands or high-demand cartons—may sell out quickly, but we usually get them back in within a few days. If something you're looking for is currently unavailable, we recommend checking back soon or sending us a message so we can notify you when it’s back online. We’re also happy to suggest a similar product in the meantime.

We ship to all provinces and territories across Canada. Whether you're in a major city or a remote community, we’ll make sure your order gets to you quickly and discreetly. All packages are shipped using trusted, trackable carriers to ensure reliability. Unfortunately, we do not offer international shipping at this time. If you have special shipping instructions, you can leave them during checkout or contact our team directly—we’ll do our best to accommodate.